Practices - Quality

What is the Quality theme about in PRINCE2?

• AMaking sure nothing breaks
• BDefining and delivering products to required standards✓
• CCreating quality documents
• DPerfect deliverables always

Answer: Quality ensures products meet agreed specifications and fit their purpose.

What are Acceptance Criteria?

• ACriteria for accepting team members
• BDefined standards for product acceptance✓
• CCriteria for project approval
• DTeam guidelines

Answer: Acceptance Criteria are measurable standards that products must meet.

Who sets Quality standards?

• AThe Project Manager alone
• BThe Senior User in agreement with the Executive✓
• CThe team
• DCustomers only

Answer: Quality standards are agreed between the Senior User and Executive to ensure appropriateness.

What is Quality Planning?

• APlanning quality meetings
• BDefining quality standards and how to achieve them✓
• CTesting only
• DCreating quality documents

Answer: Quality Planning defines what quality is needed and how it will be achieved.

What is Quality Control?

• APreventing defects
• BActual testing/inspection of products against criteria✓
• CCreating quality standards
• DRejecting all low-quality work

Answer: Quality Control is the actual verification that products meet acceptance criteria.

What is Quality Assurance?

• AGuaranteeing perfect products
• BIndependent verification that processes produce quality✓
• CTesting deliverables
• DCreating standards only

Answer: Quality Assurance verifies that project processes are producing quality outputs.

What is the difference between Quality Control and Quality Assurance?

• AThey are the same
• BQC checks products; QA checks processes✓
• CQA is first; QC is second
• DQC only applies to deliverables

Answer: QC verifies products meet standards; QA verifies processes are correct.

Who is responsible for checking that quality criteria are met?

• AThe team creating the product
• BAn independent quality verifier✓
• CThe Project Manager
• DThe Senior User

Answer: Quality Control should be performed independently to ensure objectivity.

Can quality be compromised to meet schedule?

• AYes, always
• BOnly if agreed with appropriate authority✓
• CNever
• DOnly for internal work

Answer: Quality standards should not be compromised; any change requires approval.

What is 'Fitness for Purpose'?

• AHow attractive the product is
• BWhether the product does what it is supposed to do✓
• CHow long it will last
• DCost-effectiveness only

Answer: Fitness for Purpose means the product meets its intended use.

How should quality issues be managed?

• AIgnore minor ones
• BRecord and address according to severity and impact✓
• CAlways fix immediately
• DReport to management only

Answer: Quality issues should be documented, assessed, and addressed appropriately.

What is the Quality Register?

• AA list of quality staff
• BA record of quality checks and any issues found✓
• CQuality standards only
• DInspection schedules

Answer: The Quality Register tracks quality activities and issues found.