Practices - Issues

What is an Issue in PRINCE2?

• AA problem with a person
• BAn event or condition requiring resolution before continuing✓
• CA complaint from stakeholders
• DAn error in documentation

Answer: An issue is something that needs attention and may affect project success.

What are the main types of issues in PRINCE2?

• APositive and negative
• BRequest for Change, Problem/Concern, Off-Specification, Exception✓
• CMajor and minor
• DInternal and external

Answer: PRINCE2 recognizes several issue types with different resolution paths.

What is a Request for Change?

• AA complaint
• BA proposal to change scope, quality, or schedule✓
• CA status update
• DA risk notification

Answer: A Change Request proposes modifications to project baselines.

What is an Off-Specification?

• AA late delivery
• BA product or activity that doesn't meet its specification✓
• CSomething different from what was ordered
• DA budget overrun

Answer: An Off-Specification identifies something that fails to meet requirements.

What is an Exception Issue?

• AA severe problem
• BAn issue where progress will breach tolerances✓
• CA rare occurrence
• DAn emergency only

Answer: An Exception occurs when something will breach defined tolerances.

What is the Issue Log?

• AA complaint record
• BA documented record of all issues, actions, and resolutions✓
• CA meeting record
• DTeam notes only

Answer: The Issue Log formally records all issues and their management.

Who should be involved in issue resolution?

• AJust the Project Manager
• BAppropriate authority based on issue severity and impact✓
• CThe entire team
• DExternal consultants only

Answer: Issue resolution involves the right people based on the issue's nature.

What is Change Control?

• APreventing all changes
• BThe process for evaluating and approving/rejecting changes✓
• CManaging the change team
• DDocumentation control only

Answer: Change Control ensures changes are assessed and approved appropriately.

What is Configuration Management?

• ASetting up the office
• BRecording and managing versions of project products✓
• CPersonnel management
• DSystem setup only

Answer: Configuration Management tracks all project products and their versions.

Can issues be prevented completely?

• AYes, with good planning
• BNo, but they can be managed effectively✓
• COnly on small projects
• DNever should occur

Answer: Issues are inevitable; the goal is to manage them effectively.

What should happen to a resolved issue?

• ADelete it from records
• BArchive it and learn from it✓
• CClose and move on
• DForget about it

Answer: Resolved issues should be formally closed and lessons captured.

Who is the Issue Owner?

• AThe person who reported it
• BThe person responsible for managing the issue to resolution✓
• CThe Project Manager
• DThe Executive

Answer: The Issue Owner is accountable for progressing the issue to resolution.