Value Streams & Frameworks

How does ITIL 5 define a value stream?

• AA series of steps an organisation uses to create and deliver products and services to consumers✓
• BA set of interrelated activities that turns inputs into outputs according to a defined design
• CThe activities that enable value through the provision of a product or service, taken as a whole
• DA documented procedure that the service desk follows each time it handles a routine user request

Answer: A value stream is a series of steps an organisation uses to create and deliver products and services to consumers: work as it is actually performed. A process is a set of activities that turns inputs into outputs, which is work as designed. The value chain is the set of activities that enable value and acts as a framework for many value streams, and a desk procedure is a single process artefact.

An organisation's steps for onboarding a new supplier serve its internal teams and support the streams that deliver value to customers. What type of value stream is this?

• AA core value stream
• BAn enabling value stream✓
• CA value chain activity
• DThe supplier management practice

Answer: An enabling value stream enables value for internal customers and supports the core value streams; onboarding a supplier is the typical example. A core value stream enables value for consumers in the form the operating model intends, such as a customer ordering and using a service. A value chain activity is one of the eight stepping stones a stream links together, and a practice is an organisational capability that supports value streams rather than a type of value stream.