Key ITIL Terms & Definitions
35 free practice questions with explanations
PassNova has 35 free ITIL 5 Foundation practice questions on Key ITIL Terms & Definitions, each with a clear explanation. Practise them in the browser with instant feedback — 100% free, no sign-up, on any device. Updated for 2026.
Key ITIL Terms & Definitions: example questions & answers
Here are 6 example questions from this topic. Practise the full set of 35 free in the browser.
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When was ITIL Foundation (Version 5) launched by PeopleCert?
- A 1 January 2025
- B 12 February 2026 ✓
- C 28 February 2019
- D 30 June 2026
Answer: PeopleCert released ITIL (Version 5), including the Foundation module, on 12 February 2026 as the successor to ITIL 4.
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How many multiple-choice questions are in the ITIL 5 Foundation exam?
- A 40 ✓
- B 25
- C 60
- D 90
Answer: The ITIL 5 Foundation exam contains 40 multiple-choice questions.
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What is the pass mark for the ITIL 5 Foundation exam?
- A 50%
- B 55%
- C 65% ✓
- D 70%
Answer: Candidates must score at least 65% (26 of 40 marks) to pass the ITIL 5 Foundation exam.
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How long is the standard ITIL 5 Foundation examination?
- A 30 minutes
- B 45 minutes
- C 120 minutes
- D 60 minutes ✓
Answer: The ITIL 5 Foundation exam has a standard duration of 60 minutes.
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In ITIL 5, what is a 'service' best described as?
- A A means of enabling value co-creation by facilitating outcomes customers want, without them owning specific costs and risks ✓
- B A physical product transferred to a customer
- C A signed contract between two parties
- D A group of IT components performing a function
Answer: A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
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How is 'value' defined in ITIL 5?
- A The total cost of providing a service
- B The price a customer pays
- C The perceived benefits, usefulness and importance of something ✓
- D The number of incidents resolved on time
Answer: Value is the perceived benefits, usefulness and importance of something. It is subjective and is co-created by the provider and the consumer.