The Product & Service Lifecycle Model
38 free practice questions with explanations
PassNova has 38 free ITIL 5 Foundation practice questions on The Product & Service Lifecycle Model, each with a clear explanation. Practise them in the browser with instant feedback — 100% free, no sign-up, on any device. Updated for 2026.
The Product & Service Lifecycle Model: example questions & answers
Here are 6 example questions from this topic. Practise the full set of 38 free in the browser.
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What is the headline structural change introduced in ITIL 5 compared with ITIL 4?
- A The four dimensions were removed
- B The service value chain is replaced by the Product and Service Lifecycle Model ✓
- C The guiding principles were reduced to three
- D Continual improvement was abolished
Answer: The biggest change in ITIL 5 is that ITIL 4's six-activity service value chain is replaced by the eight-activity Product and Service Lifecycle Model (PSLM).
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How many activities make up the ITIL 5 Product and Service Lifecycle Model?
- A Five
- B Six
- C Seven
- D Eight ✓
Answer: The Product and Service Lifecycle Model has eight activities, compared with the six activities of the ITIL 4 service value chain.
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Which set correctly lists the eight activities of the Product and Service Lifecycle Model?
- A Plan, Improve, Engage, Design, Obtain, Deliver, Support, Govern
- B Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support ✓
- C Strategy, Design, Transition, Operation, Improvement, Govern, Plan, Engage
- D Identify, Analyse, Build, Test, Release, Deploy, Run, Retire
Answer: The eight PSLM activities are Discover, Design, Acquire, Build, Transition, Operate, Deliver and Support.
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Which PSLM activity is concerned with understanding needs, opportunities, markets and demand before anything is designed?
- A Build
- B Discover ✓
- C Operate
- D Support
Answer: Discover is the activity focused on understanding stakeholder needs, opportunities, demand and market context that drives the rest of the lifecycle.
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In the PSLM, which activity creates the blueprint, architecture and design of a product or service?
- A Transition
- B Acquire
- C Deliver
- D Design ✓
Answer: Design is the activity that shapes the architecture, blueprint and specifications of the product or service before it is acquired or built.
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Which PSLM activity covers obtaining the components, resources or services needed, for example through procurement or sourcing?
- A Build
- B Discover
- C Acquire ✓
- D Operate
Answer: Acquire is the activity concerned with obtaining the resources, components and third-party services needed to realise the product or service.