The Product & Service Lifecycle Model
38 practice questions with explanations — 15 free to try
2 of these 38 questions are in the free 15-question taster · the full topic is part of Premium
PassNova has 38 ITIL 5 Foundation practice questions on The Product & Service Lifecycle Model, each with a clear explanation. A 15-question taster is free with no sign-up; the full bank is part of PassNova Premium. Updated for 2026.
The Product & Service Lifecycle Model: example questions & answers
2 worked examples with answers and explanations below. Try 15 ITIL 5 Foundation questions free in the browser; the full 38-question The Product & Service Lifecycle Model bank is part of PassNova Premium.
What is the headline structural change introduced in ITIL 5 compared with ITIL 4?
- AThe four dimensions were removed
- BThe value chain's six activities became eight lifecycle activities✓
- CThe guiding principles were reduced to three
- DContinual improvement was abolished and replaced by a single annual review of every digital product
Answer: The headline change is the Product and Service Lifecycle. In ITIL 5 the value chain is still a component of the ITIL Value System, but its activities are now the eight activities of the Product and Service Lifecycle - discover, design, acquire, build, transition, operate, deliver and support - in place of ITIL 4's six value chain activities. The four dimensions, the seven guiding principles and continual improvement all remain.
How many activities make up the ITIL 5 Product and Service Lifecycle Model?
- AFive
- BSix
- CSeven
- DEight✓
Answer: The Product and Service Lifecycle Model has eight activities, compared with the six activities of the ITIL 4 service value chain.