The Product & Service Lifecycle Model
38 practice questions with explanations — 15 free to try
PassNova has 38 ITIL 5 Foundation practice questions on The Product & Service Lifecycle Model, each with a clear explanation. A 15-question taster is free with no sign-up; the full bank is part of PassNova Premium. Updated for 2026.
The Product & Service Lifecycle Model: example questions & answers
2 worked examples with answers and explanations below. Try 15 ITIL 5 Foundation questions free in the browser; the full 38-question The Product & Service Lifecycle Model bank is part of PassNova Premium.
What is the headline structural change introduced in ITIL 5 compared with ITIL 4?
- AThe four dimensions were removed
- BThe service value chain is replaced by the Product and Service Lifecycle Model✓
- CThe guiding principles were reduced to three
- DContinual improvement was abolished and replaced by a single annual review of every digital product
Answer: The biggest change in ITIL 5 is that ITIL 4's six-activity service value chain is replaced by the eight-activity Product and Service Lifecycle Model (PSLM).
How many activities make up the ITIL 5 Product and Service Lifecycle Model?
- AFive
- BSix
- CSeven
- DEight✓
Answer: The Product and Service Lifecycle Model has eight activities, compared with the six activities of the ITIL 4 service value chain.