The ITIL Value System
33 free practice questions with explanations
PassNova has 33 free ITIL 5 Foundation practice questions on The ITIL Value System, each with a clear explanation. Practise them in the browser with instant feedback — 100% free, no sign-up, on any device. Updated for 2026.
The ITIL Value System: example questions & answers
Here are 6 example questions from this topic. Practise the full set of 33 free in the browser.
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What is the ITIL Value System in ITIL 5?
- A A pricing model for services
- B An overall model showing how components and activities work together to enable value co-creation ✓
- C A single software tool
- D A list of approved suppliers
Answer: The ITIL Value System is the overarching model describing how the framework's components and activities work together to enable value co-creation.
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Which of the following is a component of the ITIL Value System?
- A The seven phases of waterfall delivery
- B Governance ✓
- C The OSI network model
- D A balance sheet
Answer: Governance is one of the components tied together by the ITIL Value System, alongside guiding principles, the PSLM activities, practices and continual improvement.
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Which list best describes the elements the ITIL Value System ties together?
- A Marketing, sales, finance and HR
- B Only the four dimensions
- C Hardware, software, networks and data
- D Guiding principles, governance, PSLM activities, management practices and continual improvement ✓
Answer: The ITIL Value System ties together the guiding principles, governance, the PSLM activities, management practices and continual improvement.
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What is the primary purpose of governance within the ITIL Value System?
- A To deliver incidents to users
- B To replace the guiding principles
- C To write code for digital products
- D To direct, evaluate and monitor the organization so it meets its objectives ✓
Answer: Governance directs, evaluates and monitors the organization, ensuring activities align with strategy and objectives within the value system.
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Within the ITIL Value System, what is the role of continual improvement?
- A It applies only once at the start of a project
- B It is a recurring activity that improves products, services and practices over time ✓
- C It is an optional extra not part of the value system
- D It only applies to financial reporting
Answer: Continual improvement is embedded throughout the ITIL Value System as a recurring activity that improves products, services, practices and the value system itself.
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In ITIL 5, what triggers the activities of the ITIL Value System?
- A Random scheduling
- B Supplier invoices
- C Annual audits only
- D Opportunity and demand ✓
Answer: Opportunity and demand provide the inputs that trigger the activities within the ITIL Value System, leading ultimately to value.