The Guiding Principles

How many ITIL guiding principles are there in ITIL 5?

• A Four
• B Five
• C Seven ✓
• D Nine

Answer: ITIL 5 retains the seven guiding principles, whose titles are unchanged from ITIL 4.

Which of the following is one of the ITIL 5 guiding principles?

• A Focus on value ✓
• B Build everything in-house
• C Avoid all automation
• D Document before acting

Answer: Focus on value is one of the seven guiding principles, reminding everyone that all activity should map back to value for stakeholders.

The guiding principle that advises assessing the current state and reusing what exists rather than starting from scratch is:

• A Optimize and automate
• B Start where you are ✓
• C Keep it simple and practical
• D Think and work holistically

Answer: Start where you are advises assessing and reusing existing services, processes and resources rather than rebuilding from scratch.

Which guiding principle recommends working in small increments with regular feedback loops?

• A Collaborate and promote visibility
• B Focus on value
• C Keep it simple and practical
• D Progress iteratively with feedback ✓

Answer: Progress iteratively with feedback recommends organising work into smaller, manageable iterations and using feedback to adjust direction.

Which guiding principle stresses involving the right people and making work and information transparent?

• A Collaborate and promote visibility ✓
• B Optimize and automate
• C Start where you are
• D Keep it simple and practical

Answer: Collaborate and promote visibility stresses involving the right stakeholders and making work, status and information visible to improve outcomes.

Which guiding principle advises optimizing work first and then automating where it makes sense?

• A Focus on value
• B Think and work holistically
• C Optimize and automate ✓
• D Progress iteratively with feedback

Answer: Optimize and automate advises making work as effective and efficient as possible before applying automation, so you do not automate waste.