The Four Dimensions
32 free practice questions with explanations
PassNova has 32 free ITIL 5 Foundation practice questions on The Four Dimensions, each with a clear explanation. Practise them in the browser with instant feedback — 100% free, no sign-up, on any device. Updated for 2026.
The Four Dimensions: example questions & answers
Here are 6 example questions from this topic. Practise the full set of 32 free in the browser.
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How many dimensions of service management does ITIL 5 retain from ITIL 4?
- A Three
- B Four ✓
- C Five
- D Seven
Answer: ITIL 5 retains the four dimensions of service management from ITIL 4.
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Which of the following is one of the four dimensions of service management?
- A Organizations and people ✓
- B Plan and improve
- C Focus on value
- D Incident management
Answer: Organizations and people is one of the four dimensions; the others are information and technology, partners and suppliers, and value streams and processes.
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Which set correctly lists all four dimensions of service management?
- A Strategy, design, transition and operation
- B Govern, plan, engage and improve
- C People, process, products and partners only
- D Organizations and people; information and technology; partners and suppliers; value streams and processes ✓
Answer: The four dimensions are organizations and people; information and technology; partners and suppliers; and value streams and processes.
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Under which dimension would an organization's culture, roles, skills and competencies be considered?
- A Information and technology
- B Partners and suppliers
- C Organizations and people ✓
- D Value streams and processes
Answer: Culture, roles, structures, skills and competencies fall under the organizations and people dimension.
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Cloud platforms, applications, databases and the AI tools used to manage services fall under which dimension?
- A Information and technology ✓
- B Organizations and people
- C Partners and suppliers
- D Value streams and processes
Answer: Hardware, software, applications, databases, data and the technologies used to manage services, including AI, fall under the information and technology dimension.
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Contracts, underpinning agreements and the use of third parties are addressed by which dimension?
- A Value streams and processes
- B Information and technology
- C Partners and suppliers ✓
- D Organizations and people
Answer: The partners and suppliers dimension covers an organization's relationships with other organizations involved in designing, deploying, delivering and supporting services.