NHS Values & Constitution

Which of the following is NOT one of the NHS's six core values?

• ARespect and dignity
• BCommitment to quality care
• CProfit maximisation✓
• DCompassion

Answer: The NHS's six core values are: respect and dignity, commitment to quality care, compassion, improving lives, working together for patients, and everyone counts. Profit maximisation is not an NHS value.

What does the NHS Constitution guarantee to patients regarding emergency care?

• AFree cosmetic surgery on demand
• BImmediate access to emergency care regardless of ability to pay✓
• CTreatment only if insured
• DChoice of any hospital in Europe

Answer: The NHS Constitution guarantees that patients have the right to receive emergency care immediately, free of charge, regardless of their ability to pay.

Which value reflects the NHS commitment to treating every person with equal importance?

• AEveryone counts✓
• BProfit margins
• CCost efficiency
• DResource rationing

Answer: Everyone counts is a core NHS value emphasising that every person matters equally and should be treated with appropriate respect regardless of their background.

What is 'duty of candour' in NHS care?

• AKeeping all mistakes confidential
• BBeing honest and open about errors and their effects on patients✓
• CBlaming other staff members
• DHiding patient harm incidents

Answer: Duty of candour requires NHS staff to be honest and open with patients if something has gone wrong, explaining what happened and apologising when appropriate.

According to NHS Constitution principles, patients have the right to information about their care. What should this include?

• AOnly information they ask for
• BTreatment options, risks, and benefits in a clear, accessible way✓
• CMedical jargon without explanation
• DInformation only if they have a degree

Answer: The NHS Constitution ensures patients have the right to receive treatment information and explanations in a clear, accessible way, enabling informed decision-making.

What does the NHS value 'working together for patients' emphasise?

• AStaff working in isolation
• BPatients having no input
• CCollaboration between staff, patients, carers, and communities✓
• DOnly doctors making decisions

Answer: Working together for patients emphasises partnership and collaboration between NHS staff, patients, families, carers, and communities to improve health outcomes.

Which pledge in the NHS Constitution relates to supporting staff wellbeing?

• ANHS will provide safe working environments and support staff health✓
• BAll staff must work unpaid overtime
• CStaff concerns are not important
• DWork-life balance is irrelevant

Answer: The NHS Constitution pledges to provide safe, supportive working environments and promote staff health and wellbeing, recognising that staff need support to care for patients.

What is a key aspect of maintaining patient dignity in NHS care?

• ASpeaking to patients in medical jargon only
• BRespecting privacy, listening to concerns, and treating with courtesy✓
• CIgnoring cultural preferences
• DHurrying conversations with elderly patients

Answer: Patient dignity is maintained by showing respect, ensuring privacy, listening actively to concerns, and treating patients with courtesy regardless of background.

How does the NHS Constitution address equality and diversity?

• ASome patients deserve better care than others
• BAll patients and staff should be treated fairly and with respect regardless of background✓
• COnly wealthy patients receive quality care
• DDiversity is not important in healthcare

Answer: The NHS is committed to equality and diversity, ensuring all patients and staff are treated fairly, with respect, and without discrimination based on any protected characteristic.

What does 'improving lives' as an NHS value mean?

• AOnly treating acute illness
• BPreventing illness, improving health outcomes, and enhancing quality of life✓
• CIgnoring preventive care
• DTreating only wealthy patients

Answer: The NHS value of improving lives encompasses preventing disease, treating illness, and helping people live longer, healthier lives with better quality of life.

According to the NHS Constitution, what are patients' rights regarding complaints?

• AComplaints should be ignored
• BPatients have the right to raise concerns and have complaints investigated✓
• COnly serious complaints matter
• DComplaints must be paid for

Answer: The NHS Constitution guarantees patients the right to raise complaints and concerns, which must be investigated openly and fairly with appropriate support provided.

What is the fundamental principle behind the NHS Constitution?

• AProfit before patients
• BMeeting the health needs of patients based on clinical need, free at point of care✓
• CTreating only those who can pay
• DRationing care to reduce costs

Answer: The fundamental principle of the NHS is meeting the healthcare needs of all patients based on clinical need, not ability to pay, providing care free at point of use.