Communicating

What does 'CC' stand for in an email?

• ACarbon Copy✓
• BComplete Contact
• CConfirmed Copy
• DCentral Communication

Answer: CC stands for Carbon Copy. Recipients in the CC field receive the email, and all other recipients can see who has been copied in.

What is the purpose of the 'Subject' line in an email?

• ATo list all the attachments in the email
• BTo briefly describe what the email is about so the recipient knows its content before opening it✓
• CTo show the sender's email address
• DTo automatically sort emails into folders

Answer: A clear, relevant subject line helps the recipient understand the purpose of the email and decide when to prioritise reading it.

What is a safe maximum file size for an email attachment in most email systems?

• A500 MB
• B100 MB
• CAround 10–25 MB✓
• D1 GB

Answer: Most email providers limit attachments to around 10–25 MB. Larger files should be shared via a link to cloud storage instead.

Which of these is an example of good email etiquette?

• AUsing ALL CAPS to make points stand out
• BStarting with a greeting and ending with a sign-off✓
• CReplying to all emails with a single letter
• DUsing lots of exclamation marks throughout

Answer: Professional emails should open with a greeting (e.g. 'Dear Sarah,') and close with a sign-off (e.g. 'Kind regards'). ALL CAPS reads as shouting.

What should you do before clicking 'Send All' in an email addressed to your whole company?

• ANothing — just send it
• BCarefully check the content, recipient list and attachments to avoid mistakes✓
• CDelete the subject line
• DRemove the CC field

Answer: Sending to a large group amplifies any mistake. Always double-check content, recipients, and attachments before sending to many people.

What does 'BCC' stand for and what is it used for?

• ABasic Carbon Copy — to send to important contacts only
• BBlind Carbon Copy — to include recipients whose addresses are hidden from all other recipients✓
• CBatch Copy Contact — to forward to a group
• DBest Contact Copy — to mark an email as high priority

Answer: BCC (Blind Carbon Copy) hides the recipient's address from others on the email, useful for protecting privacy when emailing a large group.

What is an email 'signature'?

• AA digital drawing of your handwritten signature
• BAutomatic text added at the end of emails containing contact details✓
• CA security check to confirm you wrote the email
• DA decoration added to the email background

Answer: An email signature is a block of text automatically added to your emails, typically containing your name, job title, and contact information.

What is 'spam' email?

• AEmails with large attachments
• BUnsolicited bulk email, typically advertising or malicious in nature✓
• CEmails sent outside of working hours
• DEmails sent from a mobile phone

Answer: Spam is unwanted email sent in bulk, often for advertising, phishing, or spreading malware. Most email systems filter spam to a junk folder.

Why is it important to use a clear and descriptive subject line in an email?

• AIt affects how quickly the email arrives
• BIt helps the recipient understand the email's content and prioritise their inbox effectively✓
• CIt reduces the chance of the email going to spam
• DIt makes the email load faster on mobile devices

Answer: A descriptive subject line lets the recipient instantly know what the email is about, making it easier to prioritise and find it later.

What should you do if you receive a suspicious email asking for your password?

• AReply with your password to prove your identity
• BClick the link to check if it is genuine
• CDelete it and report it as phishing or spam✓
• DForward it to all your contacts to warn them

Answer: Legitimate organisations never ask for your password via email. Suspicious emails should be reported and deleted without clicking any links.

What is 'instant messaging' (IM)?

• ASending a letter by recorded delivery
• BReal-time text-based communication between two or more people online✓
• CPosting a public message on social media
• DSending a very large email attachment

Answer: Instant messaging (e.g. WhatsApp, Teams chat, iMessage) allows real-time typed conversation between people online.

What is a video call?

• AWatching a pre-recorded video online
• BA live, two-way audio and video connection between people using devices with cameras✓
• CSending a video file by email
• DRecording yourself on your device

Answer: A video call (e.g. via Teams, Zoom, FaceTime) lets participants see and hear each other in real time using cameras and microphones.