Change & the Individual
34 practice questions with explanations — 15 free to try
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PassNova has 34 Change Management Foundation practice questions on Change & the Individual, each with a clear explanation. A 15-question taster is free with no sign-up; the full bank is part of PassNova Premium. Updated for 2026.
Change & the Individual: example questions & answers
4 worked examples with answers and explanations below. Try 15 Change Management Foundation questions free in the browser; the full 34-question Change & the Individual bank is part of PassNova Premium.
In the Kübler-Ross change curve, which stage typically immediately follows the initial 'Shock and Denial' reaction to a change?
- AAnger✓
- BAcceptance
- CCommitment
- DIntegration
Answer: The Kübler-Ross curve moves from Shock/Denial into Anger as the individual begins to react emotionally to the reality of the change before later reaching Acceptance.
Which learning model describes a four-stage cycle of Concrete Experience, Reflective Observation, Abstract Conceptualisation and Active Experimentation?
- AMaslow's hierarchy of needs
- BTuckman's stages of group development
- CKolb's experiential learning cycle✓
- DHerzberg's two-factor theory
Answer: Kolb's experiential learning cycle defines learning as a four-stage process: experiencing, reflecting, conceptualising and experimenting.
David Rock's SCARF model identifies five domains of social experience that the brain treats as threats or rewards. What do the letters stand for?
- ASafety, Control, Achievement, Recognition and Fulfilment
- BStatus, Certainty, Autonomy, Relatedness and Fairness✓
- CSecurity, Clarity, Ability, Reinforcement and Feedback
- DStatus, Commitment, Awareness, Readiness and Focus
Answer: SCARF stands for Status, Certainty, Autonomy, Relatedness and Fairness. Change often threatens several of these at once, for example reduced certainty or autonomy, which the brain experiences like a physical threat; change managers can reduce the threat by, for instance, giving clear information and involving people in decisions. The other expansions are invented.
In Herzberg's two-factor theory, which of the following is classed as a 'hygiene factor' rather than a motivator?
- ARecognition for personal achievement at work
- BThe work itself
- COpportunity for advancement
- DSalary and working conditions✓
Answer: Herzberg classifies salary, company policy and working conditions as hygiene factors that prevent dissatisfaction but do not actively motivate, unlike achievement and recognition.