Benefits Management
40 practice questions with explanations — 15 free to try
PassNova has 40 PgMP practice questions on Benefits Management, each with a clear explanation. A 15-question taster is free with no sign-up; the full bank is part of PassNova Premium. Updated for 2026.
Benefits Management: example questions & answers
3 worked examples with answers and explanations below. Try 15 PgMP questions free in the browser; the full 40-question Benefits Management bank is part of PassNova Premium.
Which of the following BEST completes this sequence describing how a program delivers value: component activities produce ___, which lead to changes in behavior or capability called ___, which in turn generate measurable ___ that support strategic objectives?
- AOutcomes; benefits; outputs
- BBenefits; outputs; outcomes
- COutputs; outcomes; benefits✓
- DDeliverables; benefits; risks
Answer: The standard value chain runs from outputs (tangible products of component work) to outcomes (resulting changes in behavior or capability) to benefits (the measurable value that supports strategic objectives).
A program delivers a new CRM platform (the output) that sales staff adopt into their daily workflow (the outcome). What would represent the resulting benefit?
- AThe CRM software passing user acceptance testing and being formally signed off by the sales operations team
- BThe training materials for the new platform being completed and delivered on the agreed schedule
- CThe number of software licenses purchased for the sales team and the discount negotiated with the vendor
- DA measurable increase in customer retention attributable to more consistent CRM usage✓
Answer: The benefit is the measurable positive value tied to a strategic objective, such as improved customer retention, not the completion of testing, training, or license procurement.
What is the PRIMARY purpose of a program's benefits register?
- ATo record every risk identified across all components, together with its owner, current mitigation status and review date
- BTo track identified benefits, their owners, baseline and target metrics, and realization status throughout the program✓
- CTo list the procurement contracts associated with each component, showing the supplier, contract value and expiry date for each one
- DTo document the program's organizational chart
Answer: The benefits register is the living record of identified benefits, ownership, metrics, and realization status. Risk logs, procurement lists, and organizational charts are separate artifacts.