Roles & Organisation

Which role in MSP holds ultimate accountability for the programme and ownership of the business case?

• A Senior Responsible Owner (SRO) ✓
• B Programme Office Manager
• C Programme Manager
• D Business Change Manager

Answer: The Senior Responsible Owner (SRO) is ultimately accountable for the programme, owns the business case, and ensures the programme delivers its objectives and benefits.

Which role is responsible for the day-to-day management of the programme, including planning, coordinating projects and managing the programme team?

• A Programme Sponsor
• B Programme Manager ✓
• C Senior Responsible Owner
• D Business Change Manager

Answer: The Programme Manager leads the day-to-day management of the programme on behalf of the SRO, coordinating projects, resources and the delivery of capabilities.

In MSP, which role is primarily responsible for ensuring that new capabilities are embedded and that benefits are actually realised in the business operations?

• A Programme Office
• B Business Change Manager (BCM) ✓
• C Programme Manager
• D Senior Responsible Owner

Answer: The Business Change Manager (BCM) represents the business areas affected, ensures change is embedded into operations, and is accountable for realising the benefits.

What is the primary purpose of the programme board in MSP?

• A To perform independent audits only
• B To carry out the detailed work of the projects
• C To support the SRO in delivering the programme by providing direction, resources and decision-making ✓
• D To replace the Programme Manager

Answer: The programme board supports the SRO by providing leadership, direction, resources and key decisions to drive the programme towards its objectives.

What function does the programme office (or programme management office) provide?

• A Ultimate accountability for the business case
• B Information, support, standards and administrative services to the programme ✓
• C Embedding change into business operations
• D Sole authority to close the programme

Answer: The programme office provides support services — information management, standards, tools, assurance support and administration — that enable effective programme governance and delivery.

Which role works alongside the Senior Responsible Owner to provide specialist leadership and direction on the programme board?

• A The programme board members, including business change and delivery leadership ✓
• B External auditors with no programme role
• C The project team members
• D The end users of the new service

Answer: The programme board brings together senior leaders — including business change and delivery representatives — to support the SRO with direction, resources and decisions.