Creating, Editing & Problem-Solving

At Level 2, what could happen if someone pastes AI-generated text straight into a work report without checking or adapting it?

• AIt may be treated as copying someone else's work✓
• BIt will automatically be corrected for spelling and grammar
• CIt will be flagged and deleted by the word processor automatically
• DIt is safe provided the AI tool is a well-known brand

Answer: Level 2 digital skills standards state that using AI-generated text without checking or adapting it may be treated as copying someone else's work. This means AI-assisted writing still needs to be reviewed and reworked before it is presented as the writer's own content. Word processors do not automatically correct this issue, and the reputation of the AI provider makes no difference to the risk.

When a workplace document is edited with the help of an AI writing assistant, who remains responsible for the meaning, tone and suitability of the final content?

• AThe software company that built the AI tool
• BThe person creating the document✓
• CWhoever approved the department's IT policy
• DThe AI assistant that generated the wording

Answer: AI writing assistants only provide support during editing; the person creating the document keeps responsibility for its meaning, tone and suitability. This applies even when the AI suggested most of the wording, because the software supplier has no role in reviewing individual documents. IT policy approval relates to tool use generally, not to the content of any specific document.

Which statement about AI-supported editing tools used in document creation is accurate?

• AThey replace the need for a human reviewer once installed
• BThey can produce inaccurate or inappropriate suggestions that need reviewing✓
• CThey check spelling and grammar but cannot suggest rephrasing
• DThey adjust content to the audience without needing a human check

Answer: AI-supported editing tools can produce inaccurate or inappropriate suggestions, so their output always needs reviewing before it is used. This means the tools cannot simply be trusted to match the audience or replace a human reviewer. They also do far more than check spelling, offering rephrasing and layout suggestions as well.

A word processor suggests several rephrasing and layout changes to a report. What is the correct Level 2 approach to these suggestions?

• AAccept every suggestion the tool offers so the document looks as professionally polished as possible
• BApply only the spelling corrections and leave grammar untouched
• CIgnore all suggestions because automated tools cannot be trusted
• DReview each suggestion critically and accept only those that suit the purpose and audience✓

Answer: When a word processor suggests rephrasing or layout changes, the correct approach is to review each suggestion critically and accept only those that suit the purpose and audience. Accepting every suggestion risks changing the tone inappropriately, while ignoring all of them wastes a genuinely useful tool. Applying only spelling fixes ignores the other suggestions that could improve clarity.

Beyond applying basic formatting such as fonts and spacing, what does Level 2 document editing additionally require when choosing how to present content?

• AMatching the formatting exactly to a similar document found online
• BUsing as many font colours as possible to attract attention
• CUsing consistent styles and selecting tools suited to the type of content being created✓
• DApplying bold and italics consistently throughout every paragraph

Answer: Level 2 document creation goes beyond basic formatting by using consistent styles and selecting tools suited to the type of content being produced. Copying an unrelated document's formatting does not guarantee it fits the new content's purpose or audience. Overusing colours or relying solely on bold and italic formatting does not achieve a clear, professional structure.

A presentation tool offers an automated captioning feature for an embedded video. What should the presentation's creator do after using it?

• ADelete the captions since videos are already accessible without them
• BAssume the captions are already correct because they were generated automatically by the tool
• CReview the generated captions for accuracy and suitability before publishing✓
• DInsert the video without checking whether captions are needed

Answer: Automated captioning is a useful enhancement tool, but the captions it produces still need reviewing for accuracy and suitability before the presentation is shared. Assuming automatically generated captions are correct risks publishing errors that affect accessibility. Deleting captions or skipping the check removes their benefit entirely.

Which accessibility feature specific to multimedia content became part of Level 2 practice, alongside alt text and captions?

• AProviding transcripts for audio or video content✓
• BCropping every video to a square format
• CResizing images so they are not distorted
• DIncreasing the video's playback speed for shorter viewing

Answer: Alongside alt text and captions, Level 2 practice adds transcripts as an accessibility feature specific to multimedia content such as audio or video. Resizing images and adjusting brightness or contrast are image-editing skills covered earlier, at Level 1. Cropping video to a fixed shape or speeding up playback does not make multimedia more accessible.

An AI-supported enhancement tool suggests automatic captions and a layout adjustment for a training video. What does Level 2 practice require before these are used?

• AReviewing and adjusting the suggestions so they suit the audience and are accurate✓
• BRejecting the AI suggestions and writing the captions by hand
• CPublishing the suggestions immediately since AI-generated captioning is checked by the video platform
• DLeaving the original video unedited to avoid using AI tools on it

Answer: When an AI-supported tool suggests captions or layout changes for a training video, Level 2 practice requires reviewing and adjusting those suggestions so they suit the audience and are accurate. Publishing AI suggestions unchecked risks errors, since video platforms do not verify them, while rejecting the AI help or avoiding editing altogether wastes a tool that can genuinely improve accessibility and clarity.

Which best describes the Level 2 approach to using enhancement tools such as quality adjustments, layout suggestions or automated captioning in a multimedia presentation?

• AApply the suggested enhancements in order to maximise the visual impact
• BUse them once the presentation is finished so no further editing is needed
• CAvoid using them because manual editing is considered the more reliable approach
• DUse them to support clarity and accessibility and then review the results for accuracy and suitability✓

Answer: Enhancement tools such as quality adjustments, layout suggestions or automated captioning should be used to support clarity and accessibility, with their results reviewed for accuracy and suitability afterwards. Applying suggestions purely for visual impact can reduce quality, and avoiding the tools altogether ignores features that genuinely help. Assuming no further editing is needed is not a safe assumption for automated output.

A worker needs to organise a set of step-by-step instructions for colleagues. What does Level 2 practice suggest as the first step, beyond simply adding headings and bullet points?

• AApplying bold text to each instruction to make it stand out
• BCopying the layout and formatting of an unrelated report to save time and effort
• CWriting the instructions out as one long continuous paragraph without headings or spacing
• DSelecting a document template that matches the type of information and audience✓

Answer: Before adding headings and bullet points, Level 2 practice starts by selecting a document template that matches the type of information and its audience, such as a checklist for step-by-step instructions. Copying an unrelated report's layout does not guarantee a good fit, and writing instructions as one continuous paragraph or only bolding text does not create a clear structure.

Which type of information is most suited to being organised using a timeline template?

• AA sequence of events shown in date order✓
• BA set of unrelated numbers with no order
• CA short list of pros and cons for two different options
• DA single fact that needs no further explanation

Answer: A timeline template suits information that forms a sequence of events shown in date order, such as a project history or set of milestones. A list of pros and cons for two options is better suited to a comparison template instead. A single fact or a set of unrelated numbers has no sequence to display on a timeline.

A document review tool suggests restructuring a report's sections using AI. What should the creator do with this suggestion?

• AAssess whether it genuinely improves the structure for the intended audience before adapting it✓
• BApply the suggested restructuring immediately, since AI restructuring tools are trained on similar reports
• CDisregard the suggestion because automated structure tools are designed for much shorter documents
• DForward the suggestion to a colleague to apply without reviewing it first

Answer: When an AI tool suggests restructuring a report, the creator should assess whether the suggestion genuinely improves the structure for the intended audience before adapting it. Applying restructuring suggestions automatically risks changes that do not suit the document, while dismissing all AI suggestions or forwarding them unreviewed avoids the necessary judgement.

When AI tools are used to suggest edits to how a report is structured, who remains responsible for ensuring the final layout suits its meaning, tone and audience?

• AThe company that supplies the software
• BWhoever happens to read the document first
• CThe person who created the document✓
• DThe AI tool that generated the suggestions

Answer: Even when AI tools suggest how to structure a report, the person who created the document remains responsible for ensuring the final layout suits its meaning, tone and audience. The AI tool and the software supplier play no part in this ongoing responsibility, and the first reader of a document has no role in shaping how it was structured.

Besides selecting an appropriate template, what accessibility step does Level 2 information structuring require?

• AUsing clear sectioning and meaningful headings so the structure is easy to follow✓
• BRemoving all headings to keep the page visually plain
• CAdding just a single heading at the very start of the document
• DUsing decorative fonts throughout for visual interest

Answer: Beyond choosing an appropriate template, Level 2 information structuring requires clear sectioning and meaningful headings so that a document's structure is easy to follow. Removing headings or using decorative fonts makes a document harder to navigate, and a single heading at the start does not organise the content that follows it.

Which spreadsheet formula demonstrates the Level 2 skill of using more than one mathematical operator to interpret data?

• A=(A1-B1)/C1✓
• B=SUM(A1:A10)
• C=COUNT(A1:A10)
• D=A1+B1+C1

Answer: A formula that combines more than one mathematical operator, such as subtracting two cells and then dividing the result, demonstrates the Level 2 skill of using multi-step formulas to interpret data. Basic functions such as SUM, AVERAGE or COUNT, and simple single-operator formulas, are Level 1 skills that calculate a single result in one step.

Which spreadsheet technique, introduced at Level 2, is used to highlight specific values, categories or ranges within a data table?

• AEntering data into a cell
• BBasic bold text formatting
• CConditional formatting✓
• DRenaming the spreadsheet file

Answer: Conditional formatting is a Level 2 spreadsheet technique that automatically highlights specific values, categories or ranges within a data table, making patterns easier to spot. Basic cell formatting such as bold text and simply entering data into a cell are more basic tasks. Renaming a file has no effect on how the data itself is displayed.

A worker has a long list of sales figures and wants to see only the entries above a certain value, arranged from highest to lowest. Which two spreadsheet techniques should be combined to achieve this?

• ACopying the values elsewhere
• BMerging and centring cells
• CPrinting a paper copy
• DFiltering and sorting✓

Answer: Combining filtering and sorting lets a worker see only the sales figures above a chosen value and arrange them from highest to lowest in one view. Merging and centring cells changes cell layout rather than selecting or ordering data. Copying data to a new sheet or printing a paper copy does not filter or reorder the figures.

A completed bar chart shows monthly sales for a shop. What does Level 2 practice focus on once the chart has been created?

• ADeleting the chart entirely once it has already been created
• BChoosing a chart type that matches the data, without further analysis
• CRe-entering exactly the same data into a brand new spreadsheet
• DInterpreting the chart to identify the highest and lowest values and how they change over time✓

Answer: Once a chart has been created, Level 2 practice shifts the focus to interpreting it, identifying the highest and lowest values and how they change over time. Choosing an appropriate chart type is a Level 1 skill that stops at construction rather than analysis. Re-entering data or deleting the chart does not help interpret what it shows.

Why might someone adjust a chart's title, axis labels or scale after creating it from spreadsheet data?

• ATo make the chart file smaller for emailing
• BTo avoid having to check the chart for accuracy
• CTo match the colour scheme used in a completely unrelated document
• DTo make patterns or trends in the data easier to see✓

Answer: Adjusting a chart's title, axis labels or scale after it has been created makes patterns or trends in the underlying data easier to see. These adjustments have nothing to do with file size or matching an unrelated colour scheme. Checking a chart for accuracy is still necessary and should not be avoided by making cosmetic changes.

When using AI to help solve an everyday problem, what does Level 2 practice recommend doing with the AI's output?

• ARejecting AI tools because they cannot generate more than one idea per prompt
• BGenerating multiple options with the AI and comparing the differences between them✓
• CLetting the AI tool pick the solution and acting on it without human judgement
• DAccepting the very first suggestion that the AI tool provides without further comparison

Answer: When using AI to help solve an everyday problem, Level 2 practice recommends generating multiple options with the AI and comparing the differences between them, rather than accepting the first idea produced. Letting the AI choose on the user's behalf removes the comparison and judgement that make this approach useful, and AI tools are capable of generating more than a single idea.

After an AI tool suggests several possible solutions to a problem, what should the user do before choosing one?

• AAsk a colleague to pick one of the options at random
• BAnalyse each suggestion for its strengths, weaknesses and trade-offs✓
• CSelect whichever suggestion happens to appear first in the generated list
• DCombine the suggestions into a single plan, without comparing them properly

Answer: Once an AI tool has suggested several possible solutions, the next step is to analyse each one for its strengths, weaknesses and trade-offs before choosing between them. Picking whichever suggestion appears first skips this analysis, as does combining every suggestion into one plan without comparing them. Leaving the choice to random selection ignores the evidence available.

An AI tool recommends a particular approach to resolving a workplace problem, including some factual claims. What should be done before relying on these claims?

• ARepeat the same question to the AI tool for confirmation
• BTrust the claims because the AI tool is widely used
• CCheck the key claims using reliable independent sources✓
• DAssume the claims are correct if they sound confident

Answer: Before relying on factual claims made by an AI tool, Level 2 practice requires checking the key claims using reliable independent sources. Trusting a claim simply because the tool is popular, or because it sounds confident, does not confirm accuracy. Asking the same AI tool to repeat itself does not count as independent verification.

Which of these is a genuine risk that Level 2 practice asks users to watch for in AI-generated problem-solving suggestions?

• AThe suggestions are too short to be checked against independent sources
• BThe suggestions may be inaccurate, biased, incomplete or misleading✓
• CThe suggestions are automatically and reliably verified by the software itself
• DThe suggestions will be accurate, unbiased and complete for most problems

Answer: Level 2 practice recognises that AI-generated suggestions may be inaccurate, biased, incomplete or misleading, so they need to be checked rather than trusted outright. Claiming the suggestions will be accurate, unbiased and complete for most problems contradicts this. AI output is not automatically verified by the software that produced it, and its length does not stop it being checked against other sources.

Having compared several AI-generated options for solving a problem, how should the most appropriate solution be chosen?

• ABy weighing up the context and constraints against the available evidence✓
• BBy selecting whichever suggestion is the longest and most detailed overall
• CBy choosing whichever option took the least amount of time for the AI to generate
• DBy picking whichever option a colleague happened to mention first

Answer: The most appropriate solution is chosen by weighing up the context and constraints against the available evidence, not by how quickly or how fully the AI produced its answer. Choosing the longest suggestion or the option a colleague mentioned first ignores the actual evidence and context of the problem being solved.

After solving a problem with AI assistance and presenting the chosen solution, what final step does Level 2 practice require?

• AReviewing the process to identify how AI contributed and where human judgement was needed✓
• BRepeating the exact same AI prompt to confirm the result
• CSharing only the AI's contribution and omitting personal input
• DDeleting the record of the process once the solution is implemented

Answer: After presenting a chosen solution, Level 2 practice requires reviewing the process to identify how AI contributed and where human judgement was needed. Deleting the record removes the chance to learn from this review, and sharing only the AI's contribution misrepresents the human input involved. Repeating the same prompt does not review how the process actually worked.