Communicating

Which is the most professional email subject line for a job application?

• A(no subject)
• Bhi
• CApplication for Customer Service Assistant – Jane Doe✓
• DREAD THIS NOW!!!

Answer: A clear, specific subject line states the purpose and your name.

When emailing a group but hiding everyone's addresses from each other, you use:

• ATo
• BCc
• CBcc✓
• DReply All

Answer: Bcc (blind carbon copy) sends to recipients without revealing their addresses to each other.

'Reply All' should be used when:

• AOnly the sender needs your reply
• BEveryone on the email genuinely needs to see your reply✓
• CYou want to unsubscribe
• DNever

Answer: Use Reply All only when the whole group needs your response, to avoid cluttering inboxes.

To send a document with an email, you would:

• AAttach the file✓
• BDelete the file
• CPrint the file
• DRename the file

Answer: You attach the file to the email so the recipient can download it.

Which is appropriate tone for a formal work email?

• A'yo whats up'
• B'Dear Mr Patel, I am writing to…'✓
• C'lol gimme that'
• Demojis only

Answer: Formal emails use polite greetings and full sentences, avoiding slang and emojis.

You want different people to edit the same document at the same time. The best option is:

• AEmail it back and forth repeatedly
• BUse a shared/cloud document with collaboration✓
• CPrint copies for everyone
• DKeep it on one offline computer

Answer: Cloud collaboration tools let several people edit one shared document live, avoiding version confusion.

What does 'cc' stand for in an email?

• ACarbon copy✓
• BCopy cancel
• CClear cache
• DClosed contact

Answer: 'Cc' means carbon copy — recipients added so they can see the email, visible to all.