Shopping and Money

What do you call a place where you buy food?

• ASupermarket or shop✓
• BLibrary or leisure centre
• CBank or post office
• DHospital or clinic

Answer: A supermarket or shop is where you buy food. A bank or post office looks after money and letters, a hospital or clinic treats illness, and a library or leisure centre is for books and sport.

What is the British currency called?

• APound Sterling (£)✓
• BAmerican Dollar ($)
• CSwiss Franc
• DEuro (€)

Answer: The British currency is the Pound Sterling, shown as £. 1 pound = 100 pence. For example: £5.50 means 5 pounds and 50 pence.

What does a price tag show?

• AThe name of the shop or the brand
• BThe address and phone number of the shop
• CHow much something costs✓
• DThe date the item was made in the factory

Answer: A price tag shows how much money you need to pay for something. For example: £3.99 means it costs 3 pounds and 99 pence.

What is the usual British name for a person whose job is to serve customers in a shop?

• ACleaner or Cleaning assistant
• BShop manager or Assistant shop manager
• CShop assistant or Sales assistant✓
• DShop owner or Business owner or Boss

Answer: A shop assistant (or sales assistant) works in a shop and helps customers. They take your money and give you change.

What is 'change' in shopping?

• AA different colour, like red, blue, or green
• BMoney you get back when you pay with more than the price✓
• CA new dress or a new set of clothes
• DTo move to another place or to begin something new

Answer: Change is the money you get back. If you buy something for £3 and pay with £5, the change is £2.

What does 'ON SALE' or 'REDUCED' mean on a price tag?

• AThe shop is closed for the rest of the day
• BIt is broken or damaged in some way
• CYou must buy it before you leave the shop
• DThe price is lower than usual✓

Answer: ON SALE or REDUCED means the price is lower than the normal price. It is cheaper. You can save money. For example: Was £10, now £5.

What is a 'receipt'?

• AA paper that shows what you bought and how much you paid✓
• BA bag, a box, or a basket for carrying your shopping
• CA type of food you can buy in a supermarket
• DA bill from the bank that shows the money in your account

Answer: A receipt is a piece of paper that shows what you bought and how much you paid. Keep it in case you need to return the item.

What is a 'till' or 'checkout'?

• AA place to rest and sit down
• BA type of shoe or boot or sandal
• CA place to grow vegetables
• DThe place where you pay for your shopping✓

Answer: A till or checkout is where you pay for your shopping. Both words are used in British English. The person who serves you is a shop assistant or cashier.

What is a 'supermarket'?

• AA shop that only sells clothes and shoes
• BA toy shop
• CA big shop that sells food and drink✓
• DA shop that is very expensive

Answer: A supermarket is a very large self-service shop that sells food, drinks, and many other things. Examples: Tesco, Asda, Sainsbury's, Morrisons.

What is a 'discount'?

• AA broken or old item
• BFree delivery to your home
• CA reduction in price✓
• DA quiet place to rest

Answer: A discount is a reduction in price. You pay less money. For example: 20% discount means you pay 80% of the original price.

What should you do if the price at the till is different from the price tag?

• ASay nothing and pay the higher price
• BAsk the shop assistant to check✓
• CLeave the shop and do your shopping somewhere else
• DChange the price label on the shelf yourself

Answer: Ask the shop assistant to check. Say: 'The price on the shelf is different. Can you check this for me?' They will help you.

What is a 'loyalty card' or 'rewards card'?

• AA card you show to the security guard at the door
• BA card that gives you points when you shop✓
• CA card you need to enter the shop
• DA discount card that you pay for once a year

Answer: A loyalty card gives you points every time you shop. You collect points and can use them to get discounts or free items. Examples: Tesco Clubcard, Sainsbury's Nectar.

What does 'CASH ONLY' mean on a till?

• AYou can use a cheque
• BYou must pay with money (notes and coins)✓
• CYou can use a card
• DYou do not need to pay anything at this till

Answer: CASH ONLY means you must pay with notes and coins. You cannot use a debit card, credit card, or cheque.

What is a 'debit card'?

• AA card connected to your bank account that you use to pay✓
• BA card you use to borrow money
• CA card that you can use for travel tickets and nothing else
• DA card that costs you extra money each time you use it in a shop

Answer: A debit card is connected to your bank account. You use it to pay for things. The money comes out of your account. It is not borrowing.

What is a 'credit card'?

• AA free gift card that a shop gives you to spend there
• BA card you use to borrow money and pay back later✓
• CA card that takes the money out of your bank account at once
• DA card you can use only in shops, not on the internet

Answer: A credit card is a card you use to borrow money. You must pay back the money later (usually monthly). You may have to pay interest (extra money).

What is 'interest' on a loan or credit card?

• AMoney you save in the bank each month
• BA hobby, a sport, or an activity you like doing
• CExtra money you have to pay on top of the amount you borrowed✓
• DMoney that you lend to a friend who needs to borrow it from you

Answer: Interest is extra money you have to pay. If you borrow £100 at 5% interest, you pay back £105. The extra £5 is the interest.

What is a 'bargain'?

• ASomething broken that the shop cannot sell
• BA fake product or a copy of a real one
• CSomething that costs a lot of money and is hard to find
• DSomething that is very good value for money (cheap and good quality)✓

Answer: A bargain is something that is very good value - you get good quality at a low price. For example: 'That coat is a bargain - it was £80, now £30.'

What does 'VAT' mean on a price?

• AA type of shop that sells things at low prices
• BVery Attractive Tariff - a special low price
• CVery Affordable Things
• DValue Added Tax - a tax added to the price✓

Answer: VAT (Value Added Tax) is a tax added to the price of things (usually 20% in the UK). The price you see usually includes VAT. If it says 'excluding VAT', you pay more.

What should you do if you want to return an item you bought?

• ASell it to someone or give it away or throw it out
• BJust throw it away and buy a new one instead
• CAsk the government or the local council for help
• DTake it back to the shop with the receipt✓

Answer: Take it back to the shop with the receipt. If the item is faulty, you have a legal right to a full refund if you return it within 30 days. If you have simply changed your mind, the shop does not have to take it back - it depends on the shop's own returns policy (often 28 days).

What is a 'refund'?

• AA discount that the shop takes off the price
• BA free item that the shop gives you today
• CA gift from the shop to say sorry
• DMoney you get back because you returned something✓

Answer: A refund is money you get back when you return something. For example: You buy a shirt for £20 but it doesn't fit. You return it and get a refund of £20.

What does 'CUSTOMER SERVICE' or 'CUSTOMER HELP' mean?

• AThe place where staff help customers with problems or questions✓
• BThe place where you pay for your items at the till
• CA shop that only sells services or repairs
• DA special shop for VIP customers and staff

Answer: Customer service is where staff help you with problems, questions, or complaints. You can ask them: 'Where is customer service?' or 'Can I speak to a manager?'

What is a 'supermarket trolley' or 'shopping cart'?

• AA person who shops for other people in a supermarket
• BA wheeled basket you use to carry shopping in a supermarket✓
• CA train, a wagon, or a lorry that carries goods
• DA type of small car or van that you drive to the shops and back

Answer: A supermarket trolley (British) or shopping cart (American) is a wheeled basket. You put your shopping in it as you walk around the supermarket.

What is a 'basket' in a supermarket?

• AA place near the door for old or broken items
• BA long shelf in the shop where food is kept
• CA bag made of straw that farmers use
• DA small container you carry by hand for shopping✓

Answer: A basket is a small hand-held container for shopping. You use it if you are not buying many things. A trolley is bigger and has wheels.

What does 'SELF-CHECKOUT' mean?

• AA place for the manager to check the shop's money
• BA place where the shop assistants pay for their own shopping too
• CChecking for yourself that you like the shop
• DA place where YOU scan your own items and pay the till yourself✓

Answer: Self-checkout is where you scan your own items with a scanner and pay at the machine yourself. No shop assistant serves you. Most machines take cards, and many also take cash.

What should you do if you do not have enough money to pay?

• ATake the items home anyway and pay for them next week
• BAsk the shop assistant to hold the items while you get money✓
• CBlame the shop for the high prices
• DLeave the shop without paying for the items

Answer: Ask the shop assistant: 'Can you hold these items for me? I'll come back with the money.' Or offer to pay with a card instead. Do not leave without paying.