What is the FIRST step of the CompTIA troubleshooting methodology?

Name: CompTIA A+: Core 1: Hardware & Network Troubleshooting practice
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Establish a theory of probable cause

Test the theory to determine the cause

Document findings, actions and outcomes

CompTIA A+

Core 1: Hardware & Network Troubleshooting

35 practice questions with explanations — 15 free to try

PassNova has 35 CompTIA A+ practice questions on Core 1: Hardware & Network Troubleshooting, each with a clear explanation. A 15-question taster is free with no sign-up; the full bank is part of PassNova Premium. Updated for 2026.

Sample questions

Core 1: Hardware & Network Troubleshooting: example questions & answers

1 worked example with answers and explanations below. Try 15 CompTIA A+ questions free in the browser; the full 35-question Core 1: Hardware & Network Troubleshooting bank is part of PassNova Premium.

What is the FIRST step of the CompTIA troubleshooting methodology?
- AEstablish a theory of probable cause
- BIdentify the problem✓
- CTest the theory to determine the cause
- DDocument findings, actions and outcomes
Answer: Step 1 is to identify the problem, including gathering information and questioning the user.

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