Performance Management & Implementation

COBIT 2019 performance management of processes is based on the capability levels of which model?

• A ISO 9001 quality levels
• B The CMMI (Capability Maturity Model Integration) approach ✓
• C ITIL service lifecycle stages
• D PRINCE2 maturity bands

Answer: COBIT 2019 process capability is based on the CMMI approach, using a 0 to 5 capability scale to express how well a process is performing.

In the COBIT 2019 process capability scheme, what is the range of capability levels that can be assigned to a process?

• A A to E
• B 0 to 5 ✓
• C 1 to 3
• D 1 to 10

Answer: Each process can be assigned a capability level on a scale of 0 to 5, where higher levels indicate increasingly capable, well-managed processes.

In COBIT 2019, what does capability level 0 for a process indicate?

• A The process is predictable and measured
• B The process is fully optimised and continually improved
• C There is a lack of basic capability; the process is incomplete and may not achieve its purpose ✓
• D The process is fully automated

Answer: Capability level 0 means there is a lack of basic capability, so the process is incomplete and does not achieve, or only partly achieves, its intended purpose.

In COBIT 2019, a maturity level is achieved when:

• A All relevant processes and components within a focus area reach a required capability level ✓
• B An external certificate is purchased
• C Any single process reaches capability level 1
• D The enterprise hires a Chief Information Officer

Answer: Maturity is assessed at the focus-area level; a maturity level is reached when all the relevant processes and components in that focus area achieve the required capability level.

The COBIT 2019 implementation approach is presented as which kind of model?

• A A linear waterfall project
• B A one-off, single-step rollout
• C A purely financial budgeting cycle
• D A continual improvement life cycle with seven phases ✓

Answer: COBIT 2019 frames implementation as a continual improvement life cycle of seven phases, recognising that governance improvement is ongoing rather than a one-time project.

Which question does Phase 1 of the COBIT 2019 implementation life cycle typically address?

• A Where do we want to be?
• B Did we get there?
• C What are the drivers, or why are we doing this? ✓
• D How do we keep the momentum going?

Answer: Phase 1, 'What are the drivers?', establishes the desire to change by identifying current pain points and trigger events that justify the governance improvement programme.