Refund Policy
Last updated: April 2026
30-Day Money-Back Guarantee
If you are not satisfied with your PassNova course, contact us within 30 days of purchase for a full refund. No questions asked.
How to Request a Refund
To request a refund, email support@passnova.co.uk with your order details (name, email address used at purchase, and order reference if available). We will acknowledge your request within 1 business day and process your refund within 5–10 business days. Refunds are returned to the original payment method.
Eligibility
- Refund requests must be made within 30 days of the original purchase date.
- Requests made after 30 days from purchase are not eligible under this guarantee.
- Each purchase is eligible for one refund request.
Digital Content Waiver
By accessing course content immediately after purchase, you acknowledge that your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may be affected, as the digital content begins to be supplied immediately at your request. Our 30-day money-back guarantee is offered in addition to — and does not limit — any statutory rights you may have.
Your Statutory Rights
This refund policy does not affect your statutory rights under UK consumer law. If you have concerns about your rights, you can contact the Citizens Advice consumer helpline or visit gov.uk/consumer-protection-rights.
Contact Us
For refund requests or any questions about this policy, please contact us at support@passnova.co.uk. We aim to respond to all enquiries within 1 business day.