What We Collect
We collect your name, email address and payment information when you register or purchase. We also collect usage data (pages visited, quiz scores) to improve the platform.
How We Use It
Your data is used to provide the service, send transactional emails (receipts, password resets) and improve our content. We do not sell your data to third parties.
Legal Basis for Processing (UK GDPR Article 6)
| Processing activity | Legal basis |
|---|---|
| Creating and managing your account | Contract (Art. 6(1)(b)) |
| Processing payments | Contract (Art. 6(1)(b)) |
| Sending receipts and transactional emails | Contract (Art. 6(1)(b)) |
| Analytics and platform improvement | Consent (Art. 6(1)(a)) |
| Complying with legal obligations | Legal obligation (Art. 6(1)(c)) |
Cookies
We use cookies for authentication and analytics (Google Analytics 4, with your consent). You can manage cookie preferences via the banner that appears on your first visit.
Your Rights (UK GDPR)
You have the right to access, rectify or delete your personal data. To exercise these rights, email support@passnova.co.uk.
Data Retention
| Data type | Retention period |
|---|---|
| Account data (name, email) | Until account deleted, then purged within 30 days |
| Purchase and payment records | 6 years (UK tax law requirement) |
| Course progress and quiz scores | Until account deleted |
| Analytics data (GA4) | 14 months (GA4 default, consent required) |
| Support correspondence | 2 years from last contact |
Children's Data
The Kids Zone section of PassNova is intended for use by children aged 5–11 under parental supervision. We do not knowingly collect personal data directly from children under 13 without parental consent. Kids Zone courses do not require account registration — they are freely accessible. If you believe a child has provided personal data without parental consent, please contact us at support@passnova.co.uk and we will delete it promptly. A full children’s data policy (covering AADC compliance, parental access rights, and data minimisation) is in development.
Third Parties
- Stripe — payment processing
- Cloud database provider — database hosting
- Netlify — platform hosting
- Google Analytics — usage analytics (consent required)
- AI service provider — AI tutoring feature
Contact & Data Controller
Data controller: JDS Vanguard Holdings Ltd (Company No. 16392512). Email: support@passnova.co.uk.
Registered in England & Wales · Registered office: 150 Sycamore Close, Burghfield, Reading, England, RG30 3SW
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint if you believe your data has been handled unlawfully.